Technical Support


Customer & Product Information

Please fill in the basic information below about yourself and which VIA product you are experiencing difficulties with so we can be sure to assign the correct support team to help you out.

* Required

* Name

* Email

* Country

Please include your State/Province for residents of the US or Canada

* Please let us know whether you are a company, distributor or end-user.

* Which VIA product are you experiencing difficulties with?

How many units have you purchased?

* What is the S/N (serial number) of your product?

What application are you using your VIA product for?


Hardware Configuration

Please fill in the following information so we can understand your current board or system configuration.

Boot Device

Memory Module

Display Device

External Device

VIA Accessories/Expansion Cards

PSU Specifications


Software Configuration

Please provide us with which operating system you are running on your board or system.

Windows Version

BIOS Version

Please list the current audio, Ethernet, USB 3.0 and VGA driver versions you have installed.

Linux Distribution

Linux Kernel Version

Kernel Config File

GCC Version

Xorg/Xfree86 Version

Xorg.config File

VIA Driver Version

VIA BSP/EVK Version

Custom Image

VIA BSP/EVK Version

Custom Image


Technical Issues

Please provide us with as much information as possible about the issue you are facing so we can better understand your request.

* Issue

* Duplicate Issue

Installed Programs/Applications

Media Troubles

Error Logs/Files
Please attach any screenshots, sample code, dmesg, debug port, logcat or log files which will help us gain a fuller picture of the issues you are facing. If you would like to attach multiple files, please package them in an archive file format (.zip, .7z, .rar) before uploading.

 

VIA Technologies, Inc.