Home » Support » Technical SupportTechnical Support Customer & Product Information Please fill in the basic information below about yourself and which VIA product you are experiencing difficulties with so we can be sure to assign the correct support team to help you out. * Required * Name * Email * Country Select your countryAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamas (the)BahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBolivia (Plurinational State of)Bosnia and HerzegovinaBotswanaBrazilBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCentral African Republic (the)ChadChileChinaColombiaComoros (the)Congo (the Democratic Republic of the)Congo (the)Costa RicaCote d'IvoireCroatiaCubaCuracaoCyprusCzech Republic (the)DenmarkDjiboutiDominicaDominican Republic (the)EcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambia (the)GeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHoly See (the)HondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKorea (the Democratic People's Republic of)Korea (the Republic of)KuwaitKyrgyzstanLao People's Democratic Republic (the)LatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia (the former Yugoslav Republic of)MadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall Islands (the)MauritaniaMauritiusMexicoMicronesia (Federated States of)Moldova (the Republic of)MonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlands (the)New ZealandNicaraguaNiger (the)NigeriaNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippines (the)PolandPortugalQatarRomaniaRussian Federation (the)RwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth SudanSpainSri LankaSudan (the)SurinameSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwan (Province of China)TajikistanTanzania, United Republic ofThailandTimor-LesteTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab Emirates (the)United Kingdom of Great Britain and Northern Ireland (the)United States of America (the)UruguayUzbekistanVanuatuVenezuela (Bolivarian Republic of)Viet NamYemenZambiaZimbabwe Select your ProvinceABBCMBNBNLNSNTNUONPEQCSKYT Select your StateALAKASAZARCACOCTDEDCFMFLGAGUHIIDILINIAKSKYLAMEMHMDMAMIMNMSMOMTNENVNHNJNMNYNCNDMPOHOKORPWPAPRRISCSDTNTXUTVTVIVAWAWVWIWY * Please let us know whether you are a company, distributor or end-user. * Which VIA product are you experiencing difficulties with? How many units have you purchased? * What is the S/N (serial number) of your product? What application are you using your VIA product for? Hardware Configuration Please fill in the following information so we can understand your current board or system configuration. Boot Device Memory Module Display Device External Device VIA Accessories/Expansion Cards PSU Specifications Software Configuration Please provide us with which operating system you are running on your board or system. Windows® Windows Version BIOS Version Please list the current audio, Ethernet, USB 3.0 and VGA driver versions you have installed. Linux - x86 Linux Distribution Linux Kernel Version Kernel Config File GCC Version Xorg/Xfree86 Version Xorg.config File VIA Driver Version Linux - ARM SoC VIA BSP/EVK Version Custom Image Android VIA BSP/EVK Version Custom Image Technical Issues Please provide us with as much information as possible about the issue you are facing so we can better understand your request. * Issue * Duplicate Issue Installed Programs/Applications Media Troubles Error Logs/Files Please attach any screenshots, sample code, dmesg, debug port, logcat or log files which will help us gain a fuller picture of the issues you are facing. If you would like to attach multiple files, please package them in an archive file format (.zip, .7z, .rar) before uploading.
